We're Here to Help
Questions about your challenge, payout, or platform? Reach out — our team responds within 24 hours.
Email Support
For all account, challenge, and payout enquiries.
Live Chat
Available inside the dashboard for active traders. Sign in to start a chat session.
Knowledge Base
Guides on challenge rules, MVI mechanics, payouts, and platform how-tos.
Common Questions
How long does it take to get a response?
We aim to respond to all emails within 24 hours on business days. For urgent account issues, include "URGENT" in your subject line and we will prioritise.
I passed my challenge — when do I get my payout?
Simulated payouts are processed same-day after verification. You will receive a confirmation email once the payout has been issued to your account.
My account was breached — what happens?
Your account is automatically suspended and you will receive a summary email. You can purchase a reset or start a new challenge at any time.
Can I have multiple active challenges?
Yes. You may run multiple challenges simultaneously. Each account is tracked independently.
Do you offer refunds on challenge fees?
Challenges are non-refundable once the first trade is placed. If you have not yet traded, contact us within 48 hours of purchase.
Still have questions? Email Team@fundedmason.com